Shipping:
How much does shipping cost?
We offer free standard shipping on orders $250+ across Canada.
For express and worldwide services, shipping rates are calculated based on where you live and are based on going rates by Canada Post, USPS etc.
When will my order ship?
All orders ship between 3-7 business days unless otherwise stated. Please note, custom canvases will take longer to paint, and thus ship. If you have placed an order and have not received a shipment notification after two weeks, please contact us with your order number.
All preorders will ship as per the stated time line on the product page. All items ordered *with* a preordered item will ship together once the preordered item is ready.
Where do you ship?
We ship everywhere! Please note that Shopify calculates shipping rates based on where you live and are based on going rates by Canada Post, USPS etc. There are no additional duties or taxes when shipping canvases form Canada to the USA, however if ordering from elsewhere, duties and taxes may apply.
All orders are tracked aside from needle minder pins which are not shipped with tracking.
Once orders are in the possession of the Postal Service, we are no longer responsible for lost, stolen, delayed, or damaged items. You must file a claim directly with Canada Post or USPS if the item is being shipped to the Untied States.
Will I get charged custom taxes or duties?
There are no additional duties or taxes when shipping canvases form Canada to the USA, however if ordering from elsewhere, duties and taxes may apply.
Returns & Exchanges
Do you accept returns or exchanges?
At this time we do not accept returns or exchanges due to the customized nature of this craft and the difficulty/expense getting returned goods back to Canada.
My item arrived damaged, what should I do?
Email us at xxx with a photo of the issue, your order number and a description of the issue and we will get back to you within 1-3 business days.