Shipping policy

Shipping Policy

We offer free standard shipping on orders $250+ across Canada.

For express and worldwide services, shipping rates are calculated based on where you live and are based on going rates by Canada Post, USPS etc. 

When will my order ship?

We aim to ship orders within 2-4 business days. Orders are packed Monday, Tuesday and Thursdays.  If you haven’t received a shipment notification within two weeks, email us at orders@rachelbarridesigns.com.

Where do you ship to?

Currently, our store is set up to ship to Canada and the United States. If you are located elsewhere, please email orders@rachelbarridesigns.com and we will figure out the best way to get you some stitch mail!

Will I pay customs duties or taxes on my order?

There are no additional duties or taxes when shipping canvases form Canada to the USA, however if ordering from elsewhere, duties and taxes may apply.

Since we are based in Canada, will shipping take longer? 

We work with a shipping forwarder that takes your packages over the border, and then ships them domestically (so we can ship USPS or UPS domestically instead of internationally - this is a huge savings)! This service can add 1-2 business days onto shipping lead times.There are no duties or taxes when shipping canvases from Canada to the USA, however if ordering from elsewhere, duties and taxes may apply.