We offer free standard shipping on orders $250+ across Canada.
For express and worldwide services, shipping rates are calculated based on where you live and are based on going rates by Canada Post, USPS etc.
When will my order ship?
We aim to ship orders within 2-4 business days. Orders are packed Monday, Tuesday and Thursdays. If you haven’t received a shipment notification within two weeks, email us at orders@rachelbarridesigns.com.
Where do you ship?
Currently, our store is set up to ship to Canada and the United States. If you are located elsewhere, please email orders@rachelbarridesigns.com and we will figure out the best way to get you some stitch mail!
Since you are based in Canada, will shipping take longer? Will I be charged duties and taxes on my order?
We work with a shipping forwarder that takes your packages over the border, and then ships them domestically (so we can ship USPS or UPS domestically instead of internationally - this is a huge savings)! This service can add 1-2 business days onto shipping lead times.
There are no duties or taxes when shipping canvases from Canada to the USA, however if ordering from elsewhere, duties and taxes may apply.
Returns & Exchanges
Do you accept returns or exchanges?
Due to the nature of hand-painted needlepoint canvases and the difficulty/expense getting returned goods back to Canada we do not accept returns or exchanges.
However, if you have an issue with your order, please reach out to us at orders@rachelbarridesigns.com and we will make it right.
My item arrived damaged, what should I do?
Email us right away with a photo of the issue. Photos help us with inventory, insurance, and training to avoid future mistakes. We’ll make sure the correct item gets to you as soon as possible.
